Building an Empathetic Workplace Focused on Work
Creating a climate where staff aren't afraid to say they need to press pause.
In the event of a personal tragedy, make sure staff know who to talk to.
Remember that accident, illness or broken relationships can happen to anyone. Don't blame an employee for circumstances beyond her control.
Separate legitimate tragedy from a staff member who uses the museum to shed emotional load.
Work with HR and your board personnel committee to understand what alternatives you might offer--sick leave, FMLA, short-term disability--and know what those mean.
Build a museum workplace that is warm and empathetic, yet focused on work.Joan Baldwin